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Your DMs Are A Waiting Room With No Intake Desk

Increasing Sales


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Three Ways To Turn Instagram Followers Into Paying Real Estate Clients — & The Database Work That Makes It Actually Happen

Think about an emergency room for a second.

The doors slide open all day long. People walk in — real people, with real needs, some of them urgent. Traffic is never the problem. The doors work perfectly.

But take away the intake desk and watch what happens.

Nobody gets a wristband. Nobody gets a chart. Nobody gets triaged into a room, and no doctor ever knows who’s sitting out there or what they came in for. The waiting room fills up, then it empties out, and everybody who walked through those doors goes somewhere else to get treated.

That hospital would look busy. It would be busy. And it would treat exactly zero patients.

That’s your Instagram.

You’re posting five days a week. You’ve got your graphics batched, your reels edited, your captions scheduled out in Later or Metricool or whatever you’re running. The doors are wide open and people are walking through — they’re liking, watching, saving, replying to your stories.

And your bank account hasn’t moved.

Because you built a beautiful front door and never built an intake desk.

Posting Is An Activity, Conversion Is A Strategy

I need you to separate two words in your head that most agents have fused together.

Posting is an activity.

Conversion is a strategy.

Just listed. Just sold. Market update. Happy Friday. Those posts get you visibility, and visibility is worth something — but visibility has never once deposited into anybody’s account. Nobody in the history of this business has been paid for reach.

Here’s the part that stings a little: engagement is not connection.

Somebody double-tapping your carousel at 11 at night is not a relationship. It’s a reflex. It costs them nothing, it commits them to nothing, and it tells you nothing about whether they’re moving in March.

Strategy is what people actually pay for. Strategy is what turns a person who watched your video into a person sitting across from you at a buyer consultation.

So we’re going to stop measuring the doors and start building the desk.

Before we go further — if the whole idea of a business that runs on structure instead of your daily effort feels like a foreign language, come sit in on Path to Leverage & Profit. It’s the free masterclass inside our Skool community, and it lays out where leverage actually lives in a real estate business. Take your seat here.

One: Craft Call To Actions That Give People A Reason That’s Theirs

When I say a high-converting call to action, I am not talking about “DM me,” “link in bio,” or “drop a heart if you agree.”

Those have their place. I use them. You can too.

But those CTAs ask a stranger to do something for your benefit. Nothing in them is for the person doing the clicking.

A high-converting call to action opens a door to a conversation about that person’s own future — one that happens to have real estate somewhere inside it. You want their interaction. Fine. Then hand them a reason that makes sense to them, not a reason that makes sense to your pipeline.

Let me show you exactly what I mean with one I built for my coaching clients.

An equity calculator that teaches a homeowner how to figure out the equity in their house without a real estate agent.

Read that last part again. Without a real estate agent.

Because here’s what I know about homeowners: every single one of them wants to know what their house is worth. And not one of them wants a thousand realtors calling them about it. That’s the exact fear that keeps people off your website and off your lead forms — the suspicion that curiosity is going to cost them their peace.

So the calculator gives them the answer. They give me a name, a phone number, and an email. That’s it. Nothing more, and they don’t have to go clicking through 12 other sites to get the number they came for.

That’s a fair trade, and people can feel a fair trade.

Now watch what I do with what they gave me.

I don’t send a “just checking in, are you thinking of selling?” text. I start asking a much better question: what would you do with the equity in your house?

Then I go make content answering it myself. Here’s how I’d build a library in mine. Here’s how I’d carve out a sitting room. I’m dreaming out loud with them, in public.

A woman came into my inbox and told me she’s always wanted a bedroom for her cats.

A whole bedroom. For cats.

And that’s a dialogue. That’s a real human being telling me something specific about how she wants to live, which is a hundred times more useful than knowing she liked my post about interest rates.

So spend actual time curating your CTAs. Not five minutes at the end of writing a caption — real time. Ask yourself what your person genuinely wants to know that they’re currently too suspicious to ask an agent for.

A few directions worth building:

Something that answers a money question without a sales conversation attached.

Something that removes a fear — the first-time buyer who doesn’t know what her credit actually needs to be.

Something that lets a person plan a future out loud, so the conversation is about their life instead of your listings.

Something local and specific that a national website can’t give them.

Make it personable. Make it theirs. Then see where it takes you.

Two: Nothing Converts Without A Strict Database Follow-Up Plan

Now here’s why the call to action matters so much.

The CTA does one job. It moves a person off a platform you rent onto a platform you own.

Instagram is rented land. You don’t own that audience, you don’t control that reach, and any morning of any week the algorithm can decide your business no longer exists. Your database is the land with your name on the deed.

And conversion doesn’t happen on the platform. Conversion happens in the database.

Which means it has to be mapped out before that person ever arrives.

This is the part almost nobody does, and it’s the whole gap. If you don’t have a conversion plan built in advance — written, sequenced, sitting in your CRM waiting — you will not convert. Not because you’re bad at your job. Because you’ll be improvising in real time, and improvising doesn’t scale past about three people.

Think about it practically. Thirty people come in from one good reel. Thirty.

You do not have time to stop and figure out what to do with 30 individual human beings. You need a pipeline they move down, with predetermined steps, so you can move them toward the only two outcomes that count: in a house, or out of one, with you.

Predetermine it. What does step one look like. Step four. Step nine.

And here’s the number I want tattooed on your brain: you need about a 20-step follow-up plan, and you should expect a response somewhere around touch eight or nine.

Most agents reply once. Maybe twice. Then they decide the person “went cold” and they let the file die.

That person didn’t go cold. That person was in a meeting. Then their kid got sick. Then they forgot. Then they saw your name a fourth time and thought, oh, right, I was going to answer her.

After eight or nine consistent, useful touches, you will get a response. Very few people fall through a crack that narrow.

This is exactly what Database to Databank is built to install in you — the follow-up architecture, the tiers, the sequencing, and the relationship-building that sits underneath it. There is nothing else out here structured like it, and if you’ve taken it, you already know it teaches you to build relationships on a level most agents never reach. Get inside the master course here.

Three: The DM Is A Database Field, Not A Conversation

Let me give you the move that made Instagram actually pay me.

I have closed clients through the DMs. Not “gotten leads.” Closed.

And a lot of those people never gave me an email address. They didn’t want to. They slid into my inbox, asked a question, and had zero interest in filling out a form.

Most agents lose that person immediately, because their entire follow-up system is built to fire emails, and there’s no email to fire at.

So I stopped waiting for the email.

I take the email that would have gone out — the exact copy, the actual message in that sequence — and I put it in their DMs instead. Day three’s message goes in the DMs on day three. Day 10’s message goes in the DMs on day 10.

The follow-up plan doesn’t care what pipe it travels through. It only cares that it travels.

That means every person who lands in your inbox gets logged with a name, a source, what they asked about, and a follow-up date. The DM thread becomes a delivery channel for a plan that lives in your database, instead of a conversation that lives in your memory and dies there by Thursday.

I tell people plainly: I want you in my database.

Once you’re in it, you can pretty much take it to the bank that we’re going to do business together at some point. Not because I’m pushy. Because I’m meticulous about that database and the follow-up I’ve built inside it, and consistency over years beats charm over one conversation every single time.

That meticulousness is why my own database has been appraised at over $2 million, and why one relationship in it produced $192,000 in GCI over 19 months.

One relationship. Nineteen months.

Now, if the honest problem is that you don’t have a real back end to put any of this into — no CRM set up properly, no tagging, no business structure underneath the marketing — start there instead. How to Start & Structure Your Real Estate Business is five self-paced modules that lay the bones down: the setup, the systems, the order of operations nobody taught you while they were teaching you how to open a lockbox. Go build your foundation here NOW!

Real Estate Is Relationships & Conversations, Full Stop

I’ll say this until the cows come home.

Real estate is nothing more than relationships and conversations.

That’s it. That’s the business. Everything else — the contracts, the CMAs, the negotiation, the marketing — sits on top of those two things, and none of it works if those two things are missing.

But I want to draw a hard line under one word: the conversations have to matter to the person you’re serving. Not to you.

There’s a version of follow-up that’s really just asking somebody for money in slow motion. Are you ready to buy yet. Are you ready now. What about now. People can smell that through a phone screen, and they should, because it isn’t service. It’s collection.

Then there’s the version where you remember she wants a room for her cats.

If you can build solid relationships and hold conversations that are genuinely about the other person, there is no way you don’t win in this business. That’s not a motivational statement. It’s arithmetic, played out over enough people and enough years.

And it’s why the database is the whole engine. Because your contacts aren’t leads. They’re people carrying life events — marriage, a baby, a relocation, a divorce, a parent who can’t handle stairs anymore, an empty nest with 2,800 square feet nobody’s using. Every one of those is a transaction. Some are two.

A list gives you one closing. A databank gives you a lifetime of them.

That’s the shift Database to Databank Master Course walks you through step by step, and it’s the difference between an agent who has to start over every January and one whose past work keeps paying her. Start it here and get your tiers built this weekend.

What This Looks Like On A Normal Wednesday

Let me make this practical enough to do tomorrow, because inspiration without a task list is just entertainment.

Pick one CTA asset and build it this week. One. The equity calculator, a neighborhood report, a first-time buyer checklist — whichever one answers a question your people are already asking in your comments.

Put it in your bio, and then rebuild your content to feed it. Your posts aren’t there to be admired. They’re there to make that one asset make sense.

Write your follow-up sequence before you promote it. All 20 touches. Yes, that’s a chunk of work. You do it once and it runs for years, and it’s the only reason 30 people arriving at the same time is a good day instead of a panic.

Set up your intake habit. Every DM, every opt-in, every comment worth chasing gets logged the same day with a name, a source, a note about what they actually said, and a next-touch date.

Then hold the line to touch nine. Not touch two. Nine.

That’s it. That’s the desk.

Unstoppable Comes Back September 14

I’m relaunching Unstoppable, and this round runs as an intensive.

Twelve teaching modules paired with live coaching, covering the full spectrum of the business — the mindset work underneath everything, mastering the buyer consultation, winning more listings, building a database that pays you for decades, and the structure you’ll need when it’s time to build a team. Not modules parked in a portal collecting your guilt. Teaching plus coaching, so implementation actually happens while I can still see your work and correct it.

It starts September 14. The waitlist opens September 8 and closes September 10, and I’m taking 10 people.

Ten isn’t a scarcity trick. It’s how many agents I can pour into properly without thinning out what each one gets. I’ve coached 200+ agents, and the ones who transform are always the ones I can see.

Watch your inbox and the community over the next two weeks. When that list opens it won’t stay open long.

Go Build The Desk

You are not behind because you aren’t posting enough. Most of you are posting plenty. You are behind because everything you’ve built is a front door, and nobody’s ever handed you a wristband and a chart.

Your reach isn’t broken. Your intake is missing.

So stop trying to post your way to a closing. Build one honest CTA that gives your people something they actually want. Move them onto land you own. Then follow up like somebody who intends to still be in this business in 10 years, because the follow-up is where the money has been hiding this whole time.

God gave you the conversations. He gave you the relationships, the neighborhoods, the people who already trust your face. Your only job is to build something that catches all of it instead of letting it walk back out the door.

Go build the desk. I’ll see you in the next one.

Coach Cheese 💕

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