A blog for ambitious Real Estate Agents who want to learn the business mindset, systems, and growth strategies to increate their revenue without compromising their lifestyle

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I had a client who’d taken about 96 listings.

That’s a lot of listings. That’s a busy, respected agent.

But when we pulled her data, something jumped off the page.

Forty-five of those sellers moved out of her area.

Forty-five families packed up their lives and bought homes somewhere else. New cities. New states. And every single one of them needed an agent on the other end of that move.

Do you know how many referrals she got from those 45 moves?

Four.

Four out of 45.

Now, here’s what that means in plain math. Every one of those sellers who moved out of her area was an opportunity to refer them to an agent in their new city and earn a referral fee, typically around 25% of that agent’s commission check. Forty-five opportunities. She caught four. The other 41 walked right out the door, and the money went with them.

She wasn’t lazy. She wasn’t bad at her job. She just didn’t have a system to catch it.

So we put one in.

Now that money is coming back to her, and she gets to work less to earn it.

That’s what data does. Data tells you a story. And the story usually tells you where you’re missing money. Without a database, you’re going to miss a lot of things in your business, and you won’t even know you missed them, because you’ll never see the numbers.

45 Of Her Clients Moved Away And She Got Four Referrals: What Your Database Has Been Trying To Tell You

Where I lived, it got hot in the summertime.

Not warm. Hot. The kind of heat that makes the air feel thick and the sidewalk shimmer.

And in the middle of all that heat, somebody would come knocking on the door in a three-piece suit.

Jacket. Vest. Tie pulled all the way up. Sweating, smiling, and holding a briefcase full of encyclopedias, or insurance policies, or business machines. They’d knock, wait, and introduce themselves like they had all the time in the world.

Think about that for a second.

Before Instagram. Before Facebook. Before Zillow.

Before automated funnels, lead generation platforms, and all the fancy little technology we have today, there was nothing between that salesman and a sale except one thing.

A relationship.

The old IBM salespeople became known as one of the most distinguished and disciplined sales organizations in business. Other companies wanted them to train their people. And it wasn’t because they had better tools than everybody else. They understood something that I think a lot of real estate agents have either forgotten, or maybe were never taught in the first place.

The money is in the relationships.

Never let anybody tell you different.

The Man In The Three-Piece Suit Knew Something Your Real Estate CRM Never Will

At one point, I was paying for 10 subscriptions.

Netflix. Amazon Prime. BET+. Hulu. And the list kept going.

I wasn’t even watching that much TV.

That’s the part that got me. When I signed up for most of those, my life looked different. I had evenings. I had weekends. Then my life got busier, my business grew, and those subscriptions just kept quietly charging me for a version of my life that didn’t exist anymore.

Nobody sent me a bill that said, “Hey, you haven’t opened this app since spring.”

They just kept taking the money.

Now, losing a few dollars on streaming is annoying. Losing money like that inside your business, in a market like this one, is dangerous. And most agents are doing it right now without even realizing it.

In my last post, I told you why my brokerage closing was one of the best reality checks I could’ve ever received, and why business as usual is officially dead. Today, we’re talking about execution. One of my favorite subjects.

I’m going to give you a three-step audit you can run on your business this week. Not next week. This week. Before the market forces your hand.

Because here’s what we don’t talk about enough. You don’t want the market making your decisions for you. When the market forces your hand, you lose your options. When you move first, you get to choose.

So let’s choose.

I Had 10 Subscriptions And Barely Watched TV — The Three-Step Audit That Turns Your Business Around This Week

Keller Williams New Tampa closed its doors.

Over 300 agents. One office. Done.

That was my brokerage.

Before anybody starts sending me prayer hands and “girl, are you okay” texts, let me say this clearly. This post isn’t about panic. It isn’t about fear, and it’s not me turning into somebody who stopped believing. It’s about reality, and reality is something you can work with once you stop looking away from it.

Here’s how I see it.

When a legacy brokerage, with legacy systems, legacy leadership, and legacy money, decides a location doesn’t make financial sense anymore, that’s not just their news. That’s a memo. And it’s addressed to every agent running a business out of a single-member LLC, a car trunk full of signs, and a phone that won’t stop buzzing.

If businesses with that kind of infrastructure are tightening their belts, what does that say about yours?

I’m not asking to scare you. I’m asking because I had to ask myself the same thing.

The owners did exactly what owners are supposed to do. They protected the profitability of the business. Rent in that area. Sales slowing down. They didn’t need to be in that building, so they weren’t. No drama. No ego. Just math.

And their math made me look hard at mine.

We are not in a business-as-usual environment. I really wish we were. But interest rates, shifting markets, and the compression of margins (I’ll say it three times because it deserves it: compression, compression, compression) have completely changed the game for us as realtors. The economy you started your business in is not the economy you’re running it in.

So you can’t keep running it the same way.

A 300-Agent Brokerage Just Closed Its Doors. That Wasn’t Their News. It Was Your Memo.

I didn’t come up with the idea of touching your database. I want to be clear about that.

When I was with Keller Williams, they talked about touch points constantly. It was everyday business. Touch your database. Touch your sphere. Hit your touches.

So I knew about touch points.

But somewhere along the way, I started asking a different question.

Touching people is one thing. How do I actually connect with them?

Because I can tell you to touch a client 36 times a year, and you can lay out 36 touches by Friday. Thirty-six emails. Done. Box checked.

But 36 emails from somebody you don’t know is called spam.

Thirty-six touches from somebody who knows your kids’ names, remembers you were thinking about Alabama, and invited you to their birthday party? That’s called family.

Same number. Different depth.

That question, touch versus connection, is where my database was born.

I Asked My Client If She’d List With Anybody But Me — Her Answer Came From 40 Touches A Year She Barely Noticed

My birthday is the 18th of September.

On the 19th, I was headed to Morocco.

It was a gift from my guy, and it was the best trip I’ve ever been on.

Morocco has been on my heart since I was a kid. Some dreams sit quietly in you for decades, waiting for the right season. This one finally got its season, and I got to live it.

We left on the 19th and didn’t get back until around the 26th or 27th. I didn’t work the whole time.

Business still went on.

I came home with two listings.

I’m always going to be honest with you, so I’ll say this plainly. Could I have worked while I was there? Yes. Should I have? Some of y’all are going to say yes. And if I’d been home, heads down, phone glued to my palm, I could’ve doubled those two listings.

But at what expense?

At what cost?

What good is building something if you can never slow down long enough to enjoy the thing you claim you’re building it for?

I Was In Morocco When My Client Texted Me Her Lockbox Code — The Six-Year Paper Trail Behind A Listing I Never Had To Chase

It was a Tuesday morning, and Marcus was sitting in his real estate office with his broker standing over his shoulder. The conversation had gone like this:

“Marcus, you did $2.8M in volume last year. Congratulations. But here’s my concern: You’re exhausted. Your staff is exhausted. And if you took two weeks off, your entire business would collapse. That’s not a business. That’s a job with commission.”

Marcus tried to argue. He said, “But I’m making good money.” His broker looked at him and said, “Money isn’t success if it’s consuming you.”

That phrase stuck with Marcus all day. He went home that night and added it up. He’d worked approximately 80 hours a week for 50 weeks. That was 4,000 hours to make $180,000 in net income. He was making $45 per hour. A project manager at a Fortune 500 company makes more than that with half the stress.

The Day Marcus Realized He Built a Prison, Not a Business

Three years into her real estate career, Keisha was sitting in her car outside a Starbucks at 2 AM, scrolling through her phone like her life depended on it. She was looking for a client’s number. Someone who’d texted her four months ago about an investment property. She knew that person was serious. She could feel it. But Keisha had no system to track where that conversation was. No record of what they’d said. No way to know if she’d followed up or not.

Her phone was chaos. Some leads in her Notes app. Some in text chains with other agents. Some in old email threads she’d archived and forgotten about. Some literally written on sticky notes she’d left on her car dashboard and sun-faded into illegibility.

Keisha was making money—good money, actually—but she was losing more than she was closing.

She found the number eventually. Called the next morning to reconnect. They’d already signed with another agent the week before. That was a $85,000 commission. Gone.

Why Starting Real Estate With Zero Contacts Is Your Unfair Advantage—And How To Weaponize It Before Your Competition Figures It Out

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